Video: Air Canada: Ready for Takeoff
New booking flexibility and Air Canada CleanCare+
There is nothing like the feeling of looking forward to an upcoming trip. Discover all the updates we’ve made for safe and flexible travel.
Book with flexibility
We have implemented highly flexible and expanded booking options. You can make a one-time change without a fee for all new or existing bookings made through December 31, 2020 for original travel between March 1, 2020 and December 31, 2021. If you booked with Air Canada and you need to cancel for any reason, you can convert your ticket to an Air Canada Travel Voucher that has no expiry date or to Aeroplan Miles with an additional 65% bonus miles.
Safety first, always
We’ve introduced Air Canada CleanCare+, an industry-leading program committed to end-to-end health and safety protocols. Using new biosafety standards and enhancing preventive measures, we are elevating the steps we're taking to keep you safe throughout your travel with us, because we believe in putting safety first, always.
Where we fly
We’re ready to take off further with over 90+ destinations.
At the airport
Touchless airport experience
Check-in - We know how important your safety is every step of the way, which is why we are implementing touch-free airport experiences.
TouchFree Bag Check - Now at most major Canadian airports, Air Canada check-in areas feature TouchFree Bag Check kiosks for domestic travel. You can automatically print your bag tags without contact.
Virtual Queues - We're introducing virtual queues for customer care needs. By scanning a QR code at the entrance of a queue, you will then receive a virtual ticket to your phone, followed by a notification when it is your turn to proceed to the counter.
Boarding - As a further safety measure, we have made several changes to our boarding process. By boarding less customers at the same time, as well as boarding the cabin from window to aisle, and from back to front, we will be streamlining onboard interactions during boarding. We ask that you remain seated at your gate until your zone is called. Upon boarding, you will proceed to scan your own boarding pass. In addition, boarding gates will close 30 minutes prior to departure to ensure a more secure boarding process. Priority and pre-boarding will remain available to eligible customers.
Maple Leaf Lounges
We are excited to welcome eligible customers back to our lounges, re-opened with new biosafety standards and a new elevated dining experience. Here's what to expect when visiting our lounges:
Photo: Maple Leaf Lounge
The following lounges are welcoming back eligible customers departing on domestic or international flights:
- Toronto-Pearson Airport, D gates
- Vancouver International Airport, C gates
Biosafety measures upon entry
With your continued safety in mind throughout your travel journey, we are re-opening our lounges with new biosafety measures in place. Customers will be required to scan their own boarding pass, status card, or membership card to enter the lounge. The card swiper will be disinfected after each use. Face masks are mandatory for customers as well as our employees, who will be undergoing daily health checks. As a means of contact tracing, a record will be kept of all lounge visitors for 30 days.
Complimentary meals and beverages
In the lounge, meals can be ordered and delivered straight to your table through the new Maple Leaf Lounge @ la table service simply by scanning an NFC or QR code found at the table. The menu also includes an offering available from one of our renowned chefs from our culinary program.* In addition, customers can select from two cold meal options, pre-packaged and sealed in our convenient meal snack bag. During select times, hot options and a kid's menu are also available. Meal options are adjusted based on time of day, and an antiseptic wipe and disposable cutlery roll will be provided with each meal. There will also be assisted bar service with our full bar offering.
*Meal offerings vary based on location
Entertainment and business services
For your enjoyment, all reading materials (over 7,000 magazines and newspapers) will be available digitally via PressReader on your smartphone or tablet. Limited iPads will also be made available and are sanitized between each use. Our business services will be limited to complimentary Wi-Fi and remote printing.
Each table and chair will be sanitized after every use, all high-touch areas are disinfected regularly throughout the day. Our lounge is divided into separate sections to facilitate these additional cleaning procedures, including electrostatic spraying, which requires a particular section to be closed for about 5-10 minutes. A dedicated washroom attendant will be on duty, responsible for disinfecting and sanitizing facilities after use. Showers will remain closed until further notice. Please note that other partner lounges may also be closed. We invite you to check directly with the operating carrier. Note that we are also temporarily suspending the selling of new Maple Leaf Club memberships. Memberships purchased before April 6, 2020 will automatically be extended by six months.
Some connection services, such as terminal shuttles, may be temporarily suspended. Please refer to airport signs in order to make your connection in a timely manner. If you have any questions, please do not hesitate to reach out to any airport, or Air Canada representatives who will be happy to assist you.
BMW Chauffeur Service
Our BMW Chauffeur Service will remain temporarily suspended until further notice. Air Canada Signature Class customers can enjoy complimentary BMW Chauffeur Service across the tarmac when connecting from a domestic to an international flight at Toronto Pearson.* We're proud to offer this service to customers travelling in a premium cabin, and we plan to extend it to other eligible customers in the future.
* Air Canada Signature Class customers on an Air Canada-operated flight (to Europe, Asia and South America) originally booked and ticketed in the following classes will be eligible for the Air Canada Valet Service, powered by BMW: J, C, D, Z and P. Certain restrictions may apply. Eligibility criteria are subject to change without notice.
Air Canada Fleet
Air Canada's international fleet includes their new Boeing 787 Dreamliner aircraft and their Boeing 777 aircraft, which features fuel-efficient technology, a three-cabin layout and more enhanced comforts.
Air Canada Awards
Recently voted Best Flight Attendants in North America by Business Traveller Magazine, their flight attendants are ambassadors of Air Canada and deliver warm service on board every flight.
Our Toronto Hub
When you connect at our ultra-modern global Toronto hub at Pearson International Airport, you'll travel effortlessly with carefully timed connecting flights, highly visible connection centers and high-speed walkways. You can also enjoy all the latest facilities. Experience award-winning cuisine from top Toronto chefs, outstanding shopping, plus our luxurious Maple Leaf Lounges and premium Concierge service.
Aeroplan - A More Rewarding Aeroplan Program Is On The Horizon-Launching November 8/20
With exciting new features and benefits, get ready to travel more and travel better.
Making Flight Rewards More Rewarding - Members can redeem points for any Air Canada seat that is available for sale with no restrictions, all with no cash surcharges. They’ll also have the ability to access flight rewards on more than 35 airlines, plus combine points and cash for flights rewards if they’d like to save some points for another reward.
Additional Ways To Redeem Points During Travel - Members will have the opportunity to use their points for popular travel extras, such as in-flight Wi-Fi, the chance to relax in Air Canada’s Maple Leaf Lounge, or even to upgrade their cabin class.
Aeroplan Family Sharing - Members will be able to combine points with others in their household, for free, so they can redeem for rewards sooner.
All-new Aeroplan Credit Cards - While the exact benefits vary by card, Aeroplan credit cards have been designed to help members earn rewards more quickly, access unique benefits during travel, and earn toward Aeroplan Elite Status.
Photo: father and daughter onboard Air Canada plane
Cabins and On board Meals
Choose your seat among the clouds. Then discover the wonderful features, amenities, meals and other services on offer in our range of contemporary cabins.
Photo: interior of Air Canada plane showcasing the in seat entertainment
Wondering what’s playing on your flight? From movies and TV to games, music and podcasts – the Air Canada enRoute in-flight entertainment system has something for everyone.
Photo: Client enjoying their Air Canada flight
Preferred seats offer the comfort of extra legroom or knee space when you travel in Economy class.
Photo: Electronic devices using Wi-Fi onboard
Check email, browse the web and stay connected to your social networks with Gogo® Wi-Fi.
Photo: examples of shopping items onboard
Our collection of high-quality duty-free products features best-selling fragrances, designer jewelry and timepieces, skincare and cosmetic essentials, and the finest spirits and snacks.
Priority Services. Experience an even higher level of service
Air Canada’s Priority Services are designed to simplify and enhance your overall airport experience. As well as, ease your way through the entire airport processes from before you leave to after you leave the airport.
Priority services by class:
Customers travelling in:
- International Business Class
- North America and Caribbean Business Class
- Business Class - Transcontinental
- Premium Economy Class
Some priority services are also available to Air Canada Altitude members, Star Alliance Gold members, Latitude customers, as well as holders of select American Express, TD and CIBC Aeroplan-affiliated financial cards.
A dedicated Concierge at your service
Air Canada’s more than 300 carefully selected Concierge agents offer premium personalized service in 47 airports around the world. Concierge agents are easily recognizable: just look for their distinctive black uniform and Concierge name tags.
You’ll find Air Canada’s Concierges conveniently stationed at the following touch points:
- Priority check-in areas
- Transfer desks
- Departure and arrival gates
- Maple Leaf Lounges, Star Alliance Lounges and at the Toronto-Pearson (YYZ) Air Canada Signature Suite